How It Works
Let’s Get Your Patient to Care, We are Here to Work Together.
Whether you are coordinating discharge, treatment access, or ongoing care, you can request transportation for patients who qualify.
Who’s Eligible for Travel Assistance
We make it easy for you to request transportation for your patients. From flights to rideshares to fuel assistance, we match each case with the right support.
Traveling for Non-Emergency Medical Care
The patient must have a scheduled appointment for treatment or follow-up care that requires traveling at least 50 miles from home.
Financial Need
Total household income must be at or below 300% of the Federal Poverty Guidelines. See income limits
Medically Stable to Travel
Patients must be able to travel independently or with a caregiver, and must not require in-transit medical care.
What You'll Need to Complete a Travel Request
Before you start a travel request, please gather the following details. Having these ready ensures we can process the application quickly and connect your patient with the right support.
Proof of Income
Most recent tax return, SSI/Disability benefits letter, last 3 months of bank statements may be requested
Medical Appointment Verification
Letter from provider, screenshot of patient portal, or appointment confirmation email
Patient Information
Full legal name, date of birth, home address, phone number, email, military status
Appointment Details
Date, time, treatment facility name and address
Provider Information
Physician's name, phone number, and email address
Caregiver Information (if traveling with patient)
Full name, date of birth, relationship, phone number
Need help getting your patient to care?
We’re here to make the trip possible.
Once you or your patient starts a request, our team reviews their needs and matches them with the best transportation option — whether it's a flight, train, bus, or car. Every patient and every journey is unique. We'll walk with you each step of the way.
1
Start a Request
Complete a short form with patient information and trip details, or share the link for them to complete.
2
Submit Documents
We'll ask for proof of income and confirmation of the upcoming medical appointment.
3
We Review & Match
Our coordinators review the request and determine the best way to get them there — safely and on time.
4
Trip is Confirmed
We'll contact the patient (and/or you, if desired) with travel details and next steps.
5
Patient Reaches Care
They travel with peace of mind, knowing their trip is covered — by air or on the ground — at no cost to them.
