Mercy Medical Angels
101 West Main Street, Suite 1000
Norfolk, VA 23510
Phone: 757-318-9174

Website Privacy Practices

Mercy Medical Angels takes the privacy of website visitors seriously. This Privacy Policy explains what information we collect, how it is used, and how it is safeguarded.

By accessing our website, you acknowledge and accept the terms outlined here. We may update this policy at our discretion.

Information We Collect

We collect two types of information:

1. Non-Personally Identifiable Information (Non-PII)

This includes data that does not identify the user, such as:

• Domain name
• Browser type
• Date and time of visit
• Pages visited

This helps us analyze website usage and improve the site experience.

2. Personally Identifiable Information (PII)

We may request PII when you:

• Request charitable transportation
• Communicate about a donation
• Sign up for a mailing list
• Correspond with us
• Participate in any activity requiring personal information

This information may include your name, address, phone number, and email.
We only collect health-related or financial information as needed to provide charitable transportation.
We do not intentionally collect information from children under 13.

How We Use Your Information

• Non-PII is used to analyze site behavior and improve our services.
• PII is used to provide services, follow up on inquiries, and improve user experience.

We may contact you via phone, email, or mail regarding follow-ups, service updates, promotions, or important changes.

We do not sell, rent, or trade personal information.
Information may be shared only with trusted partners for specific service-related purposes.

Cookies

Cookies are small files stored on your computer’s hard drive.

We may use cookies to:

• Improve user experience
• Store site preferences
• Enhance website functionality

Cookies do not personally identify users.
You may disable cookies in your browser, but doing so may reduce site functionality.

Safeguarding Personal Information

We use industry-standard security measures, including:

• Firewalls
• Intrusion monitoring
• Password protections
• Physical security and limited personnel access

PII access is restricted to personnel who require it to perform necessary tasks.

Links to External Sites

Our website may contain links to third-party websites.
We are not responsible for their content, privacy practices, or data handling. This policy applies only to Mercy Medical Angels.

Opting Out of Communications

All email correspondence includes a simple opt-out option.
You may discontinue communications at any time.

Security

We use current technologies and processes to protect personal and financial information, including:

• 128-bit SSL encryption for secure transmission
• Secure ordering environments
• Industry-standard payment processing (Authorize.net)

Customer Account Management

To purchase products via our website, users must create an account and provide contact, billing, and credit card information.
Accounts are password-protected and can be updated or modified through the “My Account” section.

To prevent unauthorized access:

• Sign out when using shared computers
• Keep your password secure

Protection of Mercy Medical Angels and Others

We may release personal information if required for:

• Legal compliance
• Enforcement of terms
• Fraud prevention
• Protection of rights, property, or safety

Questions or Concerns

If you have privacy or security concerns, contact:
757-318-9174

Fundraising Privacy Practices Policy

Mercy Medical Angels
101 West Main Street, Suite 1000
Norfolk, VA 23510
Phone: 757-318-9174

Mercy Medical Angels conducts fundraising using truthful materials and honors donor intent. We respect donor privacy and provide all relevant information needed for informed giving.

Donor Rights

Donors have the right to:

• Understand our mission and how donations are used
• Know who serves on our governing board
• Access recent audited financial reports
• Have gifts used for their intended purpose
• Receive acknowledgment and recognition
• Expect confidentiality within legal limits
• Be approached professionally
• Know whether fundraisers are staff, volunteers, or solicitors
• Remove their names from shared mailing lists
• Ask questions and receive honest answers

How We Collect Donor Information

We collect information through:

• Letters, forms, and mailed contributions
• Phone calls and voicemails
• Emails and digital communications
• Online donation submissions

This information is collected only as required by law or necessary to process contributions.

What We Do Not Do With Your Information

We do not:

• Sell, rent, exchange, lend, barter, or give donor information to others
• Allow outside organizations to use contributor lists
• Send unordered merchandise or tickets requesting payment

How We Use Donor Information

We use donor information only to:

• Process contributions
• Provide tax-deductible receipts
• Communicate about future giving opportunities
• Support promotional activities consistent with our mission

If fraud is suspected, non-medical information may be shared with legal authorities.

Use of Non-Identifying Personal Information

Any photos, stories, letters, or notes sent to us become the property of Mercy Medical Angels.
We may use non-identifying client information for mission-related promotion or fundraising.

We will never publicly use:

• Photos
• Addresses
• Phone numbers
• Last names
• Unique identifying information

…without express advance permission.

Clients may request in writing that no information be used for promotional purposes.

We respect all privacy requests.

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