Privacy Practices Policy

For Mercy Medical Angels

101 West Main Street

Suite 1000

Norfolk, VA 23510

757-318-9174 (phone)

Website Privacy Practices

Mercy Medical Angels takes seriously the privacy of those that visit our web site. We have

established this Privacy Policy to communicate what information we collect and how that

information is used and safeguarded.

By accessing this website, you acknowledge the terms and conditions expressed herein. We

reserve the right to change this policy at our sole discretion and without notice.

What information is collected, and why?

When a user visits our website, we collect information about the visit that does not identify the

user personally. We track information such as the domain from which the user is visiting and

the user's browser type. We also collect specific information regarding the user's session on our

website. This includes items such as the date and time of the visit and the pages viewed.

Sometimes we ask a user to voluntarily provide personally identifiable information (PII). This

information generally includes, but is not limited to, name, e-mail address, postal address, and

telephone number. We request this information when the user requests one of the following:

• To provide charitable transportation

• To communicate regarding a donation

• To sign up for a mailing list

• To correspond with us

• Or any other such activity that we deem necessary

Mercy Medical Angels only collects any personally identifiable financial or health-related

information to provide our services of charitable transportation to medical care. We do not

intentionally collect information from children under the age of 13.

How is the information used?

Non-personally identifiable information (non-PII) is collected to allow us to analyze how our

website is used and to improve the content and service the website provides.

Personally identifiable information is collected to provide services and for analysis to improve

the content of the website and the services we provide the user.

Mercy Medical Angels owns the collected information and will not sell, trade, or rent the

information to others. We may use the information to continue contact with the user. This may

include contact such as follow-up calls, e-mail correspondence, or mail correspondence to

follow-up on the contact or to provide marketing information about promotions, new services, or

important website changes. Mercy Medical Angels may share this information with its business

partners for the specific purpose of a promotion or service offering.

Are "Cookies" used on the website?

"Cookies" are small pieces of information that are placed on a web user's hard drive. We may

use cookies to provide you with better service. Cookies are pieces of information that a Web site

transfers to your computer's hard disk for record-keeping purposes. Cookies can make the Web

more useful by storing information about your preferences for a particular site. The use of

cookies is an industry standard, and many major Web sites use them to provide useful features

for their customers. Cookies in and of themselves do not personally identify users, although they

do identify a user's computer. Most browsers are initially set to accept cookies. If you prefer, you

can set your browser to refuse cookies. However, you may not be able to take full advantage of

the functionality of the Mercy Medical Angels site if you do so.

How is personally identifiable information safeguarded?

Mercy Medical Angels utilizes industry standard methods and mechanisms such as firewalls,

intrusion monitoring, and passwords to protect electronic information. Multiple physical security

methods such as locking devices and 24 hour premise monitoring are also employed. Finally,

access to PII is limited to a small number of personnel and on a need-to-know basis.

Links to other web sites

Mercy Medical Angels web site may contain links to other internet web sites. Mercy Medical

Angels neither controls nor endorses external sites and is not responsible for the content of such

sites. This policy does not cover the privacy policies and data collection practices of non- Mercy

Medical Angels web sites.

How to opt out of correspondence

Based on the information a user has provided, Mercy Medical Angels may send e-mail

correspondence to the user. Each correspondence will contain an easy means to opt out of further

correspondence.

SECURITY

Mercy Medical Angels uses a variety of current technologies and processes to protect your

personal and financial information. We use encryption technology to ensure the secure

transmission of any personal information you provide to us while using Mercy Medical Angels

website. The ordering area on our site is protected this way and is referred to as “secure.”

Customer Account Management

In order to purchase products on Mercy Medical Angels web site, customers must complete the

account form and provide their contact information, address, and credit card information. This

information is used to complete orders and provide quality customer service. Customer accounts

are password protected and set up by the customer. Customers will have the ability to reset their

account password. Accounts can be updated and maintained by the customer through My

Account on the top of each page.

Secure Account Management

It is important for you to protect against unauthorized access to your password and to your

computer. Be sure to sign off when finished using a shared computer.

All personal information entered at Mercy Medical Angels website is protected by 128-bit SSL

security.

Mercy Medical Angels takes your credit card information security very seriously and that is why

we choose Authorize.net as our Credit Card processor.

Protection of Mercy Medical Angels and Others

We release account and other personal information when we believe release is appropriate to

comply with law; enforce or apply our Conditions of Use and other agreements; or protect the

rights, property, or safety of Mercy Medical Angels, our users, or others. This includes

exchanging information with other companies and organizations for fraud protection and credit 

risk reduction.

If you have any concerns or questions regarding privacy or security, please contact us at 

757-318-9174.

Fundraising Privacy Practices Policy

Notice of Fundraising Privacy Statement

For Mercy Medical Angels

101 West Main Street

Suite 1000

Norfolk, VA 23510

757-318-9174 (phone)

Mercy Medical Angels’ solicitation of funds from the public or from donor institutions uses

material that is truthful. Mercy Medical Angels respects the privacy concerns of individual

donors and expends funds consistent with donor intent. Mercy Medical Angels discloses

important and relevant information to potential donors. In raising funds from the public,

Mercy Medical Angels will respect the rights of donors, as follows:

• To be informed of the mission of Mercy Medical Angels, the way the resources will be used,

and capacity to use donations effectively for their intended purpose

• To be informed of the identity of those serving on Mercy Medical Angels’ governing board and

to expect the board to exercise prudent judgment in its stewardship responsibilities

• To have access to Mercy Medical Angels most recent audited financial reports

• To be assured their gifts will be used for purposes for which they are given

• To receive appropriate acknowledgment and recognition

• To be assured that information about their donations is handled with respect and with

confidentiality to the extent provided by law

• To be approached in a professional manner

• To be informed whether those seeking donations are volunteers, employees of Mercy Medical

Angels’, or hired solicitors

• To have the opportunity for their names to be deleted from mailing lists that Mercy Medical

Angels may intend to share

• To be encouraged to ask questions when making a donation and to receive prompt, truthful, and

forthright answers

How We Collect Information About You

Mercy Medical Angels, its employees and volunteers collect data through a variety of means including but

 not necessarily limited to letters, phone calls, emails, voice mails, and from the submission of contributions

 that is either required by law or necessary to process charitable contributions to our organization.

What We Do Not Do With Your Information:

We do not give out, exchange, barter, rent, sell, lend, or disseminate any information about

donors that is considered confidential, is restricted by law, or has been specifically restricted by a

donor. The charitable organization does not sell or otherwise permit others to use lists of

charitable contributors.

This organization does not mail unordered tickets or merchandise with a request for money in

return.

How We Do Use Your Information

Information is only used as is reasonably necessary to process your donation, to provide you with

a 501(c)(3) contribution letter or in an attempt to receive future contributions. Publicity and promotional 

activities are based upon the actual program and operations of the charitable organization.

If you provide information with the intent or purpose of fraud or that results in either an actual

crime of fraud for any reason including willful or un-willful acts of negligence whether intended

or not, or in any way demonstrates or indicates attempted fraud, your non-medical information

can be given to legal authorities including police, investigators, courts, and/or attorneys or other

legal professionals, as well as any other information as permitted by law.

Limited Right to Use Non-Identifying Personal Information From Biographies, Letters,

Notes, and Other Sources: Any pictures, stories, letters, biographies, correspondence, or thank

you notes sent to us become the exclusive property of Mercy Medical Angels. We reserve the

right to use non-identifying information about our clients (those who receive services or goods

from or through us) for fundraising and promotional purposes that are directly related to our

mission.

Clients will not be compensated for use of this information and no identifying information

(photos, addresses, phone numbers, contact information, last names or uniquely identifiable

names) will be used without client’s express advance permission.

You may specifically request that NO information be used whatsoever for promotional purposes,

but you must identify any requested restrictions in writing. We respect your right to privacy and

assure you no identifying information or photos that you send to us will ever be publicly used

without your direct or indirect consent.