Frequently Asked Questions
Why do I have to pay taxes and fees for commercial flights?
Airline taxes and fees are mandatory government charges that cannot be waived or donated. They must be paid at the time of booking. These include TSA security fees, federal excise taxes and airport facility charges. These typically total $25-$55 per person each way. We cover the actual cost of your flight ticket (which is the largest expense), but these government-required fees must be paid by the passenger. We keep these costs as low as possible by booking the most economical flights available.
Who can be my companion?
Your companion can be a spouse or partner, family member (adult child, parent or sibling), friend, professional caregiver or anyone you designate to provide support. There's no requirement for the relationship. Just let us know who will be traveling with you.
Who are the Angel Flight Mid-Atlantic volunteer pilots?
Angel Flight Mid-Atlantic volunteer pilots are FAA-certified pilots who donate their time, aircraft and fuel to fly patients to medical care. Many are retired commercial airline pilots, retired military pilots, experienced private pilots with 500+ hours and aviation professionals with a passion for helping others. All pilots must meet strict requirements including minimum flight hours, current medical certifications, appropriate insurance and regular aircraft inspections. Safety is always our top priority. Learn more about our pilots.
Who qualifies for transportation assistance?
To qualify for Mercy Medical Angels assistance, you need to meet these criteria: Medical necessity (you're traveling for medical diagnosis, treatment or follow-up care); Financial need (your household income is at or below 300% of the Federal Poverty Guidelines based on household size); Distance requirement (your medical facility is outside your local area, typically 50+ miles one-way); Ambulatory status (you can sit upright with a seatbelt and walk with minimal assistance); and Advance notice (minimum of 7-10 days before your appointment, up to 45 days in advance). If you're unsure whether you qualify, submit a request anyway. Our team will determine your eligibility and guide you through the process. View Eligibility Information
What types of transportation assistance do you offer?
We provide three types of transportation assistance. You don't need to choose a method. Our team will determine the best option based on your distance, medical needs, timeline and availability. Ground Transportation (for over 100 miles total travel in a month ) includes Uber or Lyft vouchers for door-to-door service (over 30 miles round trip), gas cards if you or a friend/family member can drive and train or bus tickets for regional travel. This is completely free with no out-of-pocket cost. Private Pilot Flights through Angel Flight Mid-Atlantic (for trips typically between 200-475 miles, sometimes up to 1,000 miles) are provided by volunteer pilots in small private aircraft serving 11 states: Virginia, Maryland, West Virginia, Pennsylvania, Tennessee, Kentucky, North Carolina, Delaware, Michigan, Ohio and Washington, D.C. This is completely free and requires medical clearance (must be able to sit upright with no medical care needed during flight). Commercial Airline Flights (for trips over 475 miles) are tickets booked on major airlines. Mercy Medical Angels covers the ticket price, and you pay only airline taxes and fees (typically $25-$50 each way). This is suitable for patients with more complex medical needs. After reviewing your request, we'll contact you to explain which option best fits your situation and walk you through the next steps.
What states does Angel Flight Mid-Atlantic serve?
Angel Flight Mid-Atlantic serves patients across 11 states and Washington, D.C.: Virginia, Maryland, West Virginia, Pennsylvania, Tennessee, Kentucky, North Carolina, Delaware, Michigan, Ohio and Washington, D.C. If your medical appointment is within or between these states and meets the distance requirements (typically 200-475 miles one way, and in some cases up to 1,000 miles), you may qualify for an Angel Flight Mid-Atlantic private pilot flight.
What medical conditions do you serve?
We serve patients with a wide range of medical conditions and needs, including but not limited to cancer (all types and stages), heart and cardiovascular conditions, kidney disease and dialysis needs, organ transplant needs, neurological conditions, rare diseases and conditions, chronic illnesses requiring specialty care, orthopedic injuries and conditions, diabetes complications and mental health conditions requiring specialty treatment. If you're unsure whether your condition qualifies, submit a request. We're here to assist anyone who needs transportation to medical care.
What is a volunteer pilot flight like?
Angel Flight Mid-Atlantic volunteer pilot flights are safe, comfortable and flown by experienced pilots who donate their time and aircraft. The aircraft are small private planes (typically 2-6 passengers), climate controlled and comfortable, and fly at lower altitudes than commercial airlines. You'll meet your pilot at a small local airport (not a major commercial airport). Flights are smooth and personal, and your pilot will explain everything. Flight time varies but is usually faster than driving. All pilots are FAA-certified with extensive experience. Aircraft are regularly inspected and maintained, and flights operate in safe weather conditions only. Many patients tell us that volunteer pilot flights are a highlight of their medical journey. It's a chance to see a compassionate side of humanity during a difficult time.
What is Angel Flight Mid-Atlantic?
Angel Flight Mid-Atlantic (AFMA) is the volunteer pilot program operated by Mercy Medical Angels and one of our core services. Through AFMA, trained private pilots donate their time, aircraft and resources to fly patients to medical appointments at no cost. These flights help bridge the distance between patients and the specialized care they need. Angel Flight Mid-Atlantic serves residents of Virginia, Maryland, West Virginia, Pennsylvania, Tennessee, Kentucky, North Carolina, Delaware, Michigan, Ohio and Washington, D.C. Our private pilots typically fly patients traveling between 200 and 475 miles, though in some cases, flights may extend up to 1,000 miles depending on need and availability.
What if my financial situation has changed since my last request?
If your financial situation has changed, you'll need to submit updated income documents so we can review your eligibility. We typically collect income documentation on a regular schedule: bank statements every 3 months and tax returns once per year (or sooner if a new return has been filed). In some cases, our system automatically deletes older files for privacy and storage reasons. If this happens, we may ask you to reupload your documents even if they were recently submitted. Providing updated information ensures your assistance can continue without delay.
What if my appointment is more than 45 days away?
We can only process requests up to 45 days before the appointment date. If your appointment is further out, please set a reminder to submit your request when you're within the 45-day window. This policy helps us manage volunteer coordination and ensures we're providing assistance to the most current needs.
What if my appointment is in less than 7-10 days?
If your appointment is urgent (within 7-10 days), please call us directly at 800-296-3797 during business hours. We'll do our best to assist, but transportation cannot be guaranteed on short notice due to coordination requirements. For the best service and more travel options, please submit your request at least 14 days in advance whenever possible.
How do I get a tax receipt for my donation?
You'll receive an email tax receipt immediately after donating. For all donations in a calendar year, we'll send a consolidated tax statement by January 31st. Lost your receipt? You can retrieve any receipt through your donor portal.
How can sponsorship benefit my business?
Sponsorship provides brand visibility at events and across our marketing channels, tax deduction for charitable contribution, employee engagement opportunities, community recognition as a healthcare access leader, networking with other business leaders and positive brand association with a life-saving mission. Lear more about Corporate Partnerships
How can I sign up for Mercy Medical Angels emails?
Join our mailing list on our website. Choose what interests you: patient stories, volunteer opportunities, event invitations or impact updates. You can change preferences anytime. We never share your information.
How can I volunteer for Mercy Medical Angels?
We welcome volunteers for events and office support. Sign up for volunteer opportunities on our website. Can't volunteer locally? Start a fundraiser or become a digital ambassador.
How can I pause or cancel my monthly donation?
No problem. Life happens! Use the "Manage my donation" link in any receipt email or visit our website. You can pause temporarily (we'll save your preferences) or cancel completely. No questions asked. Prefer to call? Contat 757-576-4529.
How can I donate to Mercy Medical Angels?
We offer several convenient ways to donate. Online: Donate securely in under 2 minutes on our website. Check: Mail to 101 West Main Street, Suite 1000, Norfolk, VA 23510. Phone: Call 757-576-4529 for assistance. Stock: Transfer stocks tax-free. Vehicle: Donate your car through our partner. Monthly Giving: Join Hope in Action for recurring support.
How can I change my monthly donation amount?
Access your Hope in Action account instantly using the "Manage my donation" button in any receipt email, or log in on our website. Adjust your amount up or down and changes take effect for your next scheduled donation.
Does my employer need to register with Mercy Medical Angels before I request matching gifts?
No registration needed. We're already in most employer databases! Check if your company matches through your HR department. Submit your receipt directly to your HR. We're registered with Benevity, YourCause and CyberGrants.
Do you have Donor Advised Fund (DAF) information?
Yes! Find our DAF Direct links for Fidelity, Schwab and Vanguard on our website. Search for "Mercy Medical Angels" or use EIN 52-1374161.
Do you accept in-kind donations?
Yes! We currently need professional services (legal, accounting and marketing), event auction items ($100+ value) and printing and promotional services. Submit your donation offer through our website.
Can my company sponsor a specific program?
Your gift goes further with a general Mercy Medical Angels donation. However, you can direct your sponsorship to [Angel Wings for Veterans] (serving those who served us) or [Angel Flight Mid-Atlantic} (volunteer pilot network). Choose your program designation when you donate.
Can sponsors provide in-kind support?
Absolutely! We welcome donated services like printing, marketing, event venues, professional expertise and travel vouchers.
What types of aircraft are normally used for missions?
Most missions use single-engine, four- to six-seat aircraft. Some missions use twin-engine or turboprop aircraft. Experimental aircraft are not approved for transporting patients due to insurance and safety considerations.
What kind of liability applies to volunteer pilot missions?
Patients and escorts sign a liability waiver before flights. Good-Samaritan-style protections may apply to public-benefit flights flown without charge. For specific legal details, consult legal counsel and authoritative sources.
What insurance coverage is required for pilots?
Pilots must carry a minimum of $1,000,000 in liability insurance, with no less than $100,000 per seat, on any aircraft used for Angel Flights. This coverage must be active and verifiable before any mission is assigned. Mercy Medical Angels does not provide supplemental insurance and cannot share costs associated with pilot coverage.
What happens if I need to cancel a mission as a pilot?
Safety always comes first. Pilots should cancel if weather, mechanical issues or personal emergencies arise. Contact the Transportation Coordinator at 757-679-0330 during business hours or 800-683-2659 after hours, and email afmalogistics@mercymedical.org as soon as you know of the change. Our staff will notify the passenger and work to arrange alternate transport.
What are the minimum flight hour requirements to volunteer as a pilot?
To qualify as a command pilot, you must have a minimum of 500 Pilot-in-Command (PIC) hours. Pilots still building hours may assist in other support roles until they meet the PIC requirement.
How far in advance are volunteer pilots contacted about missions?
Patients are asked to provide 7-10 full business days' notice when possible. However, short-notice requests can occur due to last-minute appointment changes, weather delays or mechanical issues with previously arranged flights.
How far do volunteer pilots typically fly per leg?
Routes are planned to keep individual legs around 200-300 nautical miles. For longer trips, missions are linked with other volunteer pilots from different regions. Pilots can volunteer for multiple legs if their aircraft and schedule allow.
How do volunteer pilot flights get coordinated?
A Transportation Coordinator screens patient applications for eligibility and medical approval, then posts missions on missions.angelflightmidatlantic.org. Volunteer pilots review mission details, accept flights they can support and coordinate timing, FBO locations and weather forecasts directly with the passenger.
Do I have to own a plane to volunteer as a pilot?
No, but you must have ready access to one. Minimum requirements include 12 hours flown in the last 90 days and at least 50 hours time-in-type. Some missions may arise on short notice, so reliable aircraft access is essential.
How are flight expenses handled for volunteer pilots?
Pilots volunteer their time and cover aircraft, fuel and all other flight costs. These expenses cannot be charged to or shared by the patient. Many FBOs offer fuel discounts for humanitarian flights, and some airports waive landing fees. Ask your local FBO about available discounts.
Do I need an Instrument Rating to fly missions?
An instrument rating (IFR) is strongly encouraged but not required for all missions. Many patient flights are affected by weather conditions, and pilots with IFR certification can safely accept more missions and provide more consistent service. While we may prioritize IFR-rated pilots for certain flights, VFR-only pilots are welcome to apply and will still have opportunities to serve when conditions and routes allow.
Can I use a rented or club aircraft for missions?
Yes. Pilots may use aircraft they rent, lease or have access to through a flying club or flight school, provided all insurance and FAA requirements are met.
What is Angel Wings for Veterans?
Angel Wings for Veterans is our specialized program serving Veterans, active-duty military members, first responders and their families. This program provides transportation assistance for travel to distant medical care and specialty treatments, PTSD and TBI (Traumatic Brain Injury) treatment access, service dog acquisition and training, healing retreats and therapeutic programs (such as equine-assisted therapy), adaptive sports events and wellness programs, and reunion travel with family members. Veterans can apply for the same air and ground transportation services as all our patients, with additional support for Veteran-specific needs.
Do you assist with travel to healing retreats or therapeutic programs?
Yes. Angel Wings for Veterans can provide transportation assistance for Veterans traveling to healing retreats focused on PTSD, TBI or Veteran wellness, equine-assisted therapy programs, adaptive sports events and clinics, wilderness therapy or outdoor recreation programs, and other therapeutic programs specifically designed for Veterans. These programs must be vetted and focused on Veteran health and wellness. Include program details and appointment/event dates in your request for approval.
Do I qualify for Angel Wings for Veterans if I'm a Veteran?
Yes. Veterans, active-duty service members and first responders are eligible for transportation assistance if they meet the same basic criteria as other patients: traveling for medical care, treatment or service dog acquisition; household income at or below 400% of the Federal Poverty Guidelines; traveling a minimum distance of 100 miles total in a month; providing at least 7-10 days' advance notice; and being ambulatory and medically stable for travel. We understand that Veterans may need transportation for Veteran-specific services beyond traditional medical appointments, such as counseling, rehabilitation or adaptive programs. Please contact us to discuss your specific needs. We'll assist in determining the best travel option available.
Do I need to provide proof of military service?
Yes. You will need to provide your DD214 to verify your military service.
Can you assist me travel to get a service dog?
Yes! Angel Wings for Veterans provides transportation assistance for Veterans traveling to vetted service dog organizations to pick up a trained service dog, participate in service dog training programs and attend service dog evaluation appointments. This assistance is available for Veterans with PTS, TBI or other service-connected conditions who are working with accredited service dog organizations. Submit your request and include information about the service dog program and your appointment schedule.
What patient information do I need to submit a referral?
To submit a complete referral, you'll need the patient's full name, date of birth, address, phone and email; appointment details (date, time, facility name and address, treating physician); patient's medical condition (general information, not detailed medical records); proof of patient's income (tax return, SSI letter, bank statements or pay stubs); appointment verification (letter, portal screenshot or email from medical facility); and patient's mobility status and any special medical needs.
What if my patient doesn't meet the income guidelines but has significant medical debt?
If a patient's income exceeds the standard eligibility limits but they're facing substantial medical debt, we can review the situation on a case-by-case basis. We'll ask for documentation verifying the medical debt, such as billing statements or payment plans. Once received, the request is referred to upper management for review and approval. Our goal is to ensure that patients with genuine financial hardship still have access to the care and transportation they need.
How do I refer a patient to Mercy Medical Angels?
You have two options: Complete the request on behalf of your patient by filling out the online form with the patient's information and required documents, or give the link directly to the patient or family so they can complete it themselves. Both options are available through our online request system.
Can social workers or case managers request on behalf of patients?
Yes! Healthcare professionals can request assistance for their patients. You have two options: Complete the form on behalf of the patient by providing all patient information and required documents, or generate a shareable link to create a unique link/QR code to give to the patient or family so they can complete the form themselves (this protects patient privacy/HIPAA). We understand that social workers and case managers play a crucial role in connecting patients with resources. We've designed our process to make it easy for you to assist your patients access transportation to medical care.
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