Frequently Asked Questions
Are Angel Flight Mid-Atlantic flights safe?
Yes! Safety is our top priority. All Angel Flight Mid-Atlantic pilots hold FAA commercial pilot licenses or private pilot certificates with extensive experience, have a minimum of 500 Pilot-in-Command hours, maintain current medical certifications, fly aircraft that meet FAA safety standards and are regularly inspected, check weather conditions and only fly in safe conditions, and have the authority to postpone or cancel flights if conditions aren't ideal. Many of our Angel Flight Mid-Atlantic volunteer pilots are retired airline pilots, military pilots or experienced aviation professionals who are passionate about using their skills to assist others.
Are there weight restrictions for volunteer pilot flights?
Yes. For safety reasons, volunteer pilot flights have weight and balance requirements set by the FAA and aircraft manufacturers. Passengers over 250 pounds may not be able to fly on small private aircraft, depending on the specific aircraft, number of passengers, fuel load and distance of the flight. This is simply a matter of aircraft physics and safety regulations that all pilots must follow. If weight is a concern, let us know when you submit your request so we can find the best transportation option for you. We can arrange commercial flight assistance instead, which has higher weight capacities and can accommodate passengers of all sizes safely and comfortably. Our goal is to get you to your medical appointment safely. We'll work with you to find the right transportation solution, and we handle these conversations with complete confidentiality and respect.
Are the gas cards reloadable?
No. Gas cards are not reloadable. A new card is sent each month you are approved for ongoing assistance.
Will I receive updates on how my donation makes a difference?
Yes! Full transparency is important to us. You can download our annual report, view audited financial statements and access our IRS Form 990 in the resource center. All documents are updated annually by December 31st.
What's the deadline to get tax credit for the current calendar year?
Online donations must be completed by 11:59 PM ET on December 31st. Check donations must be postmarked by December 31st. Stock/securities: Allow 5 business days and submit by December 26th.
What percentage is used for administrative costs?
Only 11% covers administrative and operational costs. Keeping overhead low means more assistance for patients.
What does it mean to pledge your birthday?
Instead of receiving gifts, ask friends and family to donate to assist patients reach medical care! It's a meaningful way to celebrate while assisting others. Create your birthday fundraiser on our website.
The donation button isn't working
Try these quick fixes: Clear your browser cache, disable ad blockers for our site and try a different browser. Alternative ways to donate: Text MERCY to 44321 or call 757-576-4529.
My company is unable to become an official partner. Can we still donate and make an impact?
Of course! Every contribution matters. Make a one-time corporate donation, organize employee giving or explore creative partnerships. No minimum required.
Is my donation tax-deductible?
Yes, Mercy Medical Angels is a 501(c)(3) nonprofit organization (EIN: 52-1374161). Your donation is tax-deductible to the fullest extent allowed by law.
I'm just a kid, but I want to assist!
You can make a big difference at any age! Start a lemonade stand, organize a school fundraiser or ask for donations instead of birthday gifts. Get your parents' permission and create your fundraiser on our website.
How will my donation be used?
89% of your donation goes directly to patient transportation programs including commercial flights, volunteer pilot missions and ground travel assistance. The remaining 11% covers necessary administrative and operational costs.
How much of my donation goes directly to assisting patients?
89% of every dollar goes directly to patient transportation programs.
How does a monthly recurring donation work?
Choose any amount to give monthly through Hope in Action. Your donation automatically processes on the same date each month using your preferred payment method (credit card, debit card, Venmo, Apple Pay, Google Pay, PayPal or bank transfer). You can modify or cancel anytime.
How do I update my payment information?
Update your payment method anytime by logging in with your email on our website. You can change your credit card, debit card or bank account details instantly. Changes take effect for your next scheduled donation. Prefer to update by phone? Call 757-576-4529.
Are flight expenses tax-deductible for pilots?
Yes. Mercy Medical Angels is a 501(c)(3) nonprofit organization. Volunteer pilots can typically deduct direct, out-of-pocket expenses including fuel, maintenance and lodging/meals if overnight travel is required. Maintain accurate records and consult a tax professional for specifics.
What is Angel Wings for Veterans?
Angel Wings for Veterans is our specialized program serving Veterans, active-duty military members, first responders and their families. This program provides transportation assistance for travel to distant medical care and specialty treatments, PTSD and TBI (Traumatic Brain Injury) treatment access, service dog acquisition and training, healing retreats and therapeutic programs (such as equine-assisted therapy), adaptive sports events and wellness programs, and reunion travel with family members. Veterans can apply for the same air and ground transportation services as all our patients, with additional support for Veteran-specific needs.
Do you assist with travel to healing retreats or therapeutic programs?
Yes. Angel Wings for Veterans can provide transportation assistance for Veterans traveling to healing retreats focused on PTSD, TBI or Veteran wellness, equine-assisted therapy programs, adaptive sports events and clinics, wilderness therapy or outdoor recreation programs, and other therapeutic programs specifically designed for Veterans. These programs must be vetted and focused on Veteran health and wellness. Include program details and appointment/event dates in your request for approval.
Do I qualify for Angel Wings for Veterans if I'm a Veteran?
Yes. Veterans, active-duty service members and first responders are eligible for transportation assistance if they meet the same basic criteria as other patients: traveling for medical care, treatment or service dog acquisition; household income at or below 400% of the Federal Poverty Guidelines; traveling a minimum distance of 100 miles total in a month; providing at least 7-10 days' advance notice; and being ambulatory and medically stable for travel. We understand that Veterans may need transportation for Veteran-specific services beyond traditional medical appointments, such as counseling, rehabilitation or adaptive programs. Please contact us to discuss your specific needs. We'll assist in determining the best travel option available.
Do I need to provide proof of military service?
Yes. You will need to provide your DD214 to verify your military service.
Can you assist me travel to get a service dog?
Yes! Angel Wings for Veterans provides transportation assistance for Veterans traveling to vetted service dog organizations to pick up a trained service dog, participate in service dog training programs and attend service dog evaluation appointments. This assistance is available for Veterans with PTS, TBI or other service-connected conditions who are working with accredited service dog organizations. Submit your request and include information about the service dog program and your appointment schedule.
What patient information do I need to submit a referral?
To submit a complete referral, you'll need the patient's full name, date of birth, address, phone and email; appointment details (date, time, facility name and address, treating physician); patient's medical condition (general information, not detailed medical records); proof of patient's income (tax return, SSI letter, bank statements or pay stubs); appointment verification (letter, portal screenshot or email from medical facility); and patient's mobility status and any special medical needs.
What if my patient doesn't meet the income guidelines but has significant medical debt?
If a patient's income exceeds the standard eligibility limits but they're facing substantial medical debt, we can review the situation on a case-by-case basis. We'll ask for documentation verifying the medical debt, such as billing statements or payment plans. Once received, the request is referred to upper management for review and approval. Our goal is to ensure that patients with genuine financial hardship still have access to the care and transportation they need.
How do I refer a patient to Mercy Medical Angels?
You have two options: Complete the request on behalf of your patient by filling out the online form with the patient's information and required documents, or give the link directly to the patient or family so they can complete it themselves. Both options are available through our online request system.
Can social workers or case managers request on behalf of patients?
Yes! Healthcare professionals can request assistance for their patients. You have two options: Complete the form on behalf of the patient by providing all patient information and required documents, or generate a shareable link to create a unique link/QR code to give to the patient or family so they can complete the form themselves (this protects patient privacy/HIPAA). We understand that social workers and case managers play a crucial role in connecting patients with resources. We've designed our process to make it easy for you to assist your patients access transportation to medical care.
Need more help?
Get in touch with us today.
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Non-Profit Tax ID #: 52-1374161
