Frequently Asked Questions

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What if my appointment changes or gets cancelled?

What if I'm homeless or don't have a permanent address?

What if I use a wheelchair or have mobility challenges?

What if I have to stay for an extended time and my return date is unknown?

What if I have a question that's not answered here?

What if I have a contagious condition or infection?

What if I don't speak English well?

What if I don't have proof of income?

What if I can't afford the airline taxes and fees?

What documents and information do I need to provide?

What counts as a qualifying medical appointment?

What are your hours of operation?

Can I include Mercy Medical Angels in my estate plans?

Can I donate airline miles or credit card points?

Can I donate my car or other vehicles?

Can I dedicate my donation in honor or memory of someone?

Are you audited by an independent organization?

Are sponsorship contributions tax-deductible?

Am I able to see your financial statements or annual report?

What types of aircraft are normally used for missions?

What kind of liability applies to volunteer pilot missions?

What insurance coverage is required for pilots?

What happens if I need to cancel a mission as a pilot?

What are the minimum flight hour requirements to volunteer as a pilot?

How far in advance are volunteer pilots contacted about missions?

How far do volunteer pilots typically fly per leg?

How do volunteer pilot flights get coordinated?

Do I have to own a plane to volunteer as a pilot?

How are flight expenses handled for volunteer pilots?

Do I need an Instrument Rating to fly missions?

Can I use a rented or club aircraft for missions?

What is Angel Wings for Veterans?

Do you assist with travel to healing retreats or therapeutic programs?

Do I qualify for Angel Wings for Veterans if I'm a Veteran?

Do I need to provide proof of military service?

Can you assist me travel to get a service dog?

What patient information do I need to submit a referral?

What if my patient doesn't meet the income guidelines but has significant medical debt?

How do I refer a patient to Mercy Medical Angels?

Can social workers or case managers request on behalf of patients?

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