Effectiveness and Results
MISSION, GOAL AND PURPOSE OF MERCY MEDICAL AIRLIFT
MMA functions to ensure that no financially needy patient is denied access to essential distant specialized medical evaluation, diagnosis, treatment or care for lack of a means of long-distance medical air or ground transportation. To achieve that goal MMA operates several components of the National Charitable Medical Transportation System®.
MMA is a medical transportation charity for those who cannot afford commercial long-distance transportation.
MMA provides a means of charitable or charitably-assisted long-distance patient (and escort) transportation via private aircraft, commercial airlines, fixed-wing long-distance air ambulance and ground transport.
STRATEGY FOR ACHIEVING GOALS
The basic MMA strategy for achieving goals for each different mode of medical transportation is the same. Steps to implement the strategy vary between the different modes of travel because of differing circumstances.
The strategy is to identify specific transportation resources that can be acquired by MMA either through outright donation or under certain circumstances at a greatly discounted rate. This becomes feasible because MMA packages and markets the patient population segment to those who control the different means of transportation. The key to achieving success is to package specific segments of the charitable transportation need with providers of that transportation who will benefit from the provision of same to the target client audience. This strategy develops segmented win-win relationships that benefit all concerned. When donated transportation cannot be acquired it is necessary to develop financial resources to purchase same on a significantly discount basis.
MMAs CAPACITY TO ACHIEVE GOALS:
The achievement of goals requires resources. The resources always under development for this purpose often become available through establishing strategic partnerships with other non-profit organizations, transportation corporations, patient organizations or governmental entities. MMA must develop and maintain sources of donated cash income to have a facility from which to function and dedicated paid staff to carry out the numerous functions involved in arranging long-distance travel for thousands of patients annually.
MMA has the capacity to achieve goals at a steady growth rate because it is the oldest and largest charitable patient long-distance travel organization in the United States. It does this task while maintaining the highest standards of integrity, transportation safety, operational efficiency, public transparency and accountability. MMA has continuously held the top four-star Charity Navigator rating since 2002. (click on banner below). MMA has had appropriate board and executive continuity for over 25 years.
HOW DOES MMA MEASURE PROGRESS?
The scope, level and quality of service provided in each different MMA program is continually monitored, measured and evaluated. As an example, the provision of charitable, long-distance patient travel via commercial airlines is evaluated in terms of the number of patients/escorts transported, the scope and breadth of the various disease groups served, the extent of the programs relationship with leading disease and patient organizations and the level of the patient population awareness of the program. MMA also measures client satisfaction with program services. Statistics indicate that 97% of all MMAs clients rate their experience with an MMA program as either good or excellent. (See banner in left margin).
Because of MMA’s commitment to public transparency, on the home page of the MMA web site and at the bottom of this page, the viewer can click on and bring up real time data on actual patient transport counts, public benefit provided and future transports already coordinated.
OUTPUTS AND RESULTS
It is the commitment of MMA to always accurately report outputs and results in a clear manner. The outputs and results are all directly related to the organizations’s mission and purpose, and include dating and quantification of public benefit. While data is kept in a sophisticated information system, audits of the organization include a sampling of source documentation that is kept on file for a minimum of seven years.
The mission related activities of MMA are directly “organized” by mode of transportation and by “program names or identifiers” described on this website. Beneficiary feedback and measuring realistic public benefit are the primary means of evaluating programs in addition to the growth over time. This constantly updated information is routinely used by MMA to learn more and improve the output services provided. This fact, in part, as led MMA over the years to develop different programs for different transport modes since one method or mode does not serve equally as well for different client audiences.
The various real-time reports and charts follow:
Real time data on client transports can be viewed by clicking here
Examples of recent transports can be viewed by clicking here.
Example of latest single program statistics – Air Compassion for Veterans click here
Total annual client transport data can be viewed by clicking here.
Current list of program resource needs can be viewed by clicking here.
